FAQs

Frequently Asked Questions (FAQ)

Welcome to the Monaco Legacy FAQ page. Below you'll find answers to the most common questions from our customers. If your question isn’t listed, feel free to reach out via our email at info@monacolegacy.com.

Orders & Shipping

Q: How long does it take to process and ship my order?
A: All orders are typically processed within 1–3 business days. Shipping times vary depending on your location:

Domestic orders: 3–7 business days
International orders: 7–15 business days

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email. You can track it using the link provided.

Payments

Q: What payment methods do you accept?
A: We accept:

Visa / Mastercard / American Express
PayPal
Apple Pay / Google Pay
iDEAL, Bancontact (for select regions)
Crypto (Bitcoin, Ethereum, Monero, XRP.) [Coming soon]

Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and trusted payment gateways to ensure your personal and payment details remain secure at all times.

Returns & Exchanges

Q: What is your return policy?
A: You may return eligible items within 14 days of receiving your order. Items must be unworn, unwashed, and in original condition. To start a return, please email us at info@monacolegacy.com.

Q: Can I exchange an item?
A: Yes. If you'd like to exchange an item for a different size or color, please initiate a return and place a new order.

Q: Are sale items refundable?
A: Sale or clearance items are typically final sale and not eligible for refunds unless defective.

Products & Sizing

Q: How do I know what size to order?
A: Please refer to our detailed Size Guide available on each product page. If you're unsure, feel free to contact us with your measurements and we’ll do our best to help you figure it out.

Q: Where are your products made?
A: Monaco Legacy partners with ethical manufacturers and artisans across Europe and beyond to ensure premium quality and responsible sourcing.

Account & Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows for faster checkout, order tracking, and access to exclusive offers.

Q: How do you protect my privacy?
A: Your privacy matters to us. Read our full Privacy Policy to learn how your data is collected, used, and protected.